Service and Support for operators running Wattman Mini Express and Maxi Express trains. Submit a support request, and our team will respond within 1 business day.
Submitting the support form is the most efficient way to get help. It creates an automatic ticket, routes your request to the right team member, and gives us everything we need to respond without follow-up questions.
Your request is logged immediately and routed directly to our service team.
The form captures all the information we need upfront — model, serial number, issue description, so we can respond with a solution, not more questions.
Every ticket is logged in our system. You receive a confirmation and can follow up by reference number at any time.
Fill out the form with your train model, serial number, and a description of the issue. Our service team will respond within 1 business day.
For urgent issues during operating hours, call our service team directly.
Once submitted, your request is added to our ticketing system and tracked until resolved. You will receive a confirmation email with your ticket number and next steps.
Did you not receive the confirmation email? Check your spam folder within 15 minutes or contact us directly via the contact page.
